Community Engagement Strategies - Overview

Community Engagement by Mosman Council is made up of one or more of three strategies:

  • Inform
  • Consult
  • Involve

Each has a specific goal, an accompanying promise to the community and a set of methodologies. An overview follows.

Strategy 1: Inform

Goal

To provide the community with appropriate information on Council itself, on governance and decision making mechanisms, on its services, events and projects and any associated issues.

Promise to the Community

We will keep you informed.

Methodology – how, when, who, evaluation

The methodology includes:

  • understanding of how the community prefers to receive information
  • provision of up-to-date information
  • use of media
  • in-house publications, and
  • on-line information provision – website, email lists, social networks, open data

Strategy 2: Consult

Goal

To capture community input on strategic plans, directions, issues, priorities and projects.

Promise to the Community

We will listen to you, consider your ideas and concerns and keep you informed.

Methodology – how, when, who, evaluation

The methodology includes:

  • Community Conversations
  • Surveys/questionnaires
  • focus groups
  • interviews
  • consultative workshops
  • shopfronts, and
  • on-line comment – active listening, blogs, forums and other participatory sites

Strategy 3: Involve

Goal

To work on an ongoing basis with the community to ensure that community ideas, concerns and aspirations are listened to and understood.

Promise to the Community

We will work with you on an ongoing basis to ensure that your ideas, concerns and aspirations are considered. We will provide feedback on Council’s decisions.

Methodology – how, when, who, evaluation

The methodology includes:

  • consultative groups
  • working groups
  • user groups
  • volunteer groups
  • liaison groups, and
  • on-line involvement – Wikis, open data, blogs, social networks etc.

A summary of how Council will undertake these strategies follows.

Published 2009 by Mosman Council under a Creative Commons Attribution-Noncommercial 2.5 Australia licence